Returns & Refunds Policy

At Poseidon, we take pride in the quality of our products and want you to be completely satisfied with your purchase.

If something isn't right, we're here to help.

1. Returns – Change of Mind

We offer a 30-day return period for eligible products.

If you change your mind about a purchase, you may request a return within 30 days of the original purchase date.

To qualify for a change-of-mind return:

• The item must be unused, unopened and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase, such as an order confirmation or receipt, must be provided.

For hygiene and safety reasons, beard oils, balms, waxes and other personal-care products that have been opened or used cannot be returned for change-of-mind reasons.

Please contact us before returning any products so we can provide the appropriate return instructions.

These conditions apply to voluntary change-of-mind returns and do not limit your rights under New Zealand consumer law.

2. Faulty, Damaged or Incorrect Products

We carefully prepare and inspect orders before dispatch. However, if your order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

Provide your order number and a description of the issue. Photographs are helpful where available.

Under the New Zealand Consumer Guarantees Act 1993, products must be of acceptable quality, fit for purpose and match their description.

If a product fails to meet these guarantees, you may be entitled to a repair, replacement or refund, depending on the circumstances.

For minor faults, we may choose to repair, replace or refund the product. For substantial failures, you may be entitled to choose a refund or replacement.

Your rights under the Consumer Guarantees Act are not restricted by our 30-day change-of-mind return period.

Where a product fails to meet the applicable consumer guarantees, Poseidon will cover reasonable return shipping costs as required by law.

3. Refunds

Once an eligible return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved, your refund will be processed promptly and credited to your original payment method.

The time taken for funds to appear in your account may vary depending on your bank or payment provider.

For voluntary change-of-mind returns, original shipping charges are non-refundable.

This does not affect any entitlement to recover shipping costs under applicable consumer law.

4. Late or Missing Refunds

If you haven't received an approved refund:

1. Check your bank account or original payment method again.
2. Contact your card provider, as refunds can take additional time to appear.
3. Contact your bank to check whether the refund is being processed.
4. If you have completed these steps and still haven't received your refund, please contact Poseidon so we can investigate.

5. Exchanges

We may offer exchanges for eligible unused and unopened products within the 30-day change-of-mind return period, subject to product availability.

Please contact us before arranging an exchange.

Where an item is faulty or does not meet the requirements of the Consumer Guarantees Act, your legal rights to an appropriate remedy will apply regardless of our voluntary exchange conditions.

6. Gift Cards

Gift cards and digital products are not eligible for voluntary change-of-mind returns.

This does not affect any rights or remedies available under New Zealand consumer law.

7. Return Shipping

For voluntary change-of-mind returns, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot accept responsibility for parcels lost in transit before reaching us.

If a product is faulty, damaged or incorrectly supplied, we will cover reasonable return shipping costs where required by law.

Please contact us before sending your return so we can confirm the correct return address and instructions.

8. Your Rights Under New Zealand Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.

These statutory rights apply in addition to Poseidon's voluntary returns policy.

9. Contact Us

If you have any questions about a return, refund or exchange, please contact Poseidon through the contact details provided on our website.

We aim to resolve concerns fairly, promptly and professionally.

Poseidon – Rugged Style. Luxury Finish.